Many people now having to work full time from home are also having to learn how to be effective in their jobs while balancing all the other people and activities happening around them. Many times this also means having to do this without the benefit of their in-house tech staff to assist. In April, we began reaching out to our clients to see if there was anything we could do to help ensure the technology they have at home was setup in the best way to help meet the life/work balance.
The response was tremendous and what started as really just checking to see how we could help, has for some clients turned into a weekly checkpoint where our team and theirs exchange ideas and offer suggestions for improving collaboration on messaging, conference calls and video meetings. For each client participating we have live chat capabilities, a best practice knowledgebase for their stay-at-home tool sets and, even better, some new friendships.