Customer Service Darwinism

This summer our help desk team decided to reach out and see how they could help clients instead of simply waiting for them to call. What happened was amazing.

Helping @ Home


Going cloud for the crowd


Making a call to the bench


Finding the fun

April – now

XBRL is an emerging standard for financial reporting. As more and more companies adopt this new standard, the time to learn is now.

There are times when a historical moment meets a technological milestone. This year’s global pandemic and resulting workforce changes have moved digital transformation to the forefront for many organizations. Many companies are choosing now to increase their focus on automation and technology as a way to address the disruption of the past few months. This rapid shift aligns with a pivotal point at which technology exists that can analyze large swaths of data easily and accurately with the processing power and speed needed to identify meaningful insights. These factors make the quality of your company’s financial data—XBRL data—a key competitive advantage now more than ever.

The SEC mandates that registrants report their financial statements and disclosures in a digital framework called XBRL, using a language that applies tags to data. This tagging is embedded within, known as Inline XBRL (iXBRL), or reported alongside the company’s required reports filed with the SEC. The result is a structured way to extract, sort, and compare financial information across companies over time.

Globally, regulators and standard setters are also paying attention to XBRL. There are 60 territories around the world using it already. From this year onwards, listed companies in the European Union will use it for their annual reports, with the European Commission expecting auditors to report on the quality of the tagging.

As regulators require more data to be tagged via XBRL, more financial and nonfinancial data will be available in a structured format for consumption. This, coupled with the acceleration of technology, will only increase the need for companies to report high-quality XBRL data to better inform investors.

Learn more…

Customer Service Portal

Every Seafra client is assigned a Dyno (our term for our customer assigned service representatives). Each Dyno is responsible for understanding what we have been asked to do, how to monitor how we are doing and to make suggestions in both directions on how we can do better. When our clients need support, they don’t just reach out to our help desk, they call Jordan or Crystal or whoever is their Dyno knowing they don’t have to explain their environment or tool sets and can get straight to the point on how they need help.

Our Support team uses Microsoft Dynamics CRM and Microsoft Teams to engage with our customers, to learn more, drop us a line.

“Sometimes doing your best is not good enough. Sometimes you must do what is required.”

– Sir Winston S. Churchill